Customs and tax information

Down below you will find information about customs (duties) and tax. If you have a question please don't hesitate to contact us, we're here to help you out.

Will my package be checked by customs?

Before you place an order please check the laws and regulations in your country about the products that you would like to order. We have also made an overview per country to the best of our knowledge, you can find it here. If it is allowed to import the products into your country and if you can possess them without a license, there is nothing to worry about.

• If the country of destination is located in the European Union the package will not be checked by customs, it passes the border right away.
• If the country of destination is outside the European Union it might be checked by customs and they might open the package. However, we have never experienced that a product was not allowed to enter the country if it was legal according to the law.

Do I have to pay customs duties?

• If the country of destination is located in the European Union you won't have to pay customs duties.
• If the country of destination is located outside the European Union, you often have to pay a couple of percentages of the order value as an import duty to the customs authorities. The payment procedure differs per country: it varies between paying the amount via the delivery driver, at your local post office, or using a payment request that you receive in your mail or email.

How about VAT (Value Added Tax)?

• If the country of destination is located in the European Union and if you do not have a VAT number, you will pay 21% VAT directly to us. We are located in the Netherlands where we have a VAT percentage of 21%. All the prices on our website are including this 21%.
• If the country of destination is located in the European Union and if you have a VAT number (you buy as a company for example), you can enter this number in the shopping cart after you have selected the country of destination. After that, the 21% VAT will be automatically deducted from your order.
• If the country of destination is located outside the European Union, the 21% VAT will be automatically deducted as soon as you have selected that country of destination in the shopping cart. This is because you will have to pay VAT to the customs or tax authorities in your own country instead. The VAT percentage of your own country will apply. The payment procedure differs per country: it varies between paying the amount via the delivery driver, at your local post office, or using a payment request that you receive in your mail or email.

→ Do you still have questions? Then please get in touch with us!